12/17/2012 - Cell Phone Survey & Results

Town of New Canaan

Cell Phone Survey



12/17/2012 – Town Wide Wireless Cell Phone Usage Survey

We invite all town residents and business owners to take a short, anonymous on-line survey about their cell phone usage experience. To take the survey, go to 
http://www.surveymonkey.com/s/M2RL8F2   it takes 5 minutes to complete.

The Town of New Canaan and the Town Utilities Commission have continued to meet with the major wireless companies (AT&T, Verizon and T-Mobile) to find ways to improve wireless phone service within the town. While the Town is not responsible for providing any kind of telephone service in New Canaan, it’s aware that wireless phone service is not as good as it could be. It would be useful to get direct feedback from as many town residents and business owners about their cell phone service experience. Having dependable wireless cell service is critical when one needs to make a 911 emergency call using a cell phone. This is especially important during periods when parts of the town might lose power during major storms.

Why is our wireless cell phone service not as good as it could be?

The simple answer is that we don’t have enough cell towers strategically located around the town. Our topography is such that cell signals don’t reach certain parts of town because of the many ridges and valleys within our borders. We continue to seek possible new sites for towers on both town land and private property.

To this end, we have made progress especially over the past few years. A new cell tower was constructed two years ago along Route 123 at the edge of the New Canaan Country Club. The Connecticut Siting Council (the state body that approves all new cell towers, power lines and transmission lines) recently approved a new tower site on land owned by the Silver Hill Hospital in the Valley Road area. Another site, which would benefit New Canaan residents, is being reviewed at the old Amory in Norwalk near Exit 38 of the Merritt Parkway. Other cell sites are being reviewed based on the technical needs identified by the major cell phone providers.

The Town Utilities Commission is coordinating this effort by helping to bring all the key parties together. If you have ideas or concerns about the wireless challenges we face, please email the New Canaan Utilities Commission at:

Please remember that the Town strongly supports the CT law to not use cell phones or any PDA devices when driving. If you need to make/take a call, pull off the road to a safe place first. Thank you.

Click here to see the Cell Phone Survey results as of 12/17/2012.