Human Services
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What We Do

The mission of the Department of Human Services is to help all New Canaan residents to function optimally by developing programs and activities that address developmental needs, as well as helping residents obtain appropriate social services and resources. 

Contact Us

Main Telephone: 203-594-3076
Main Fax: 203-594-3132

Monday - Friday 8:30am - 4:30pm

Carol McDonald, R.N. Director Of Human Services
203-594-3079
Carol.McDonald@newcanaanct.gov 
  
Melba Neville, R. N. Assistant Director of Human Services
203-594-3077
Melba.Neville@newcanaanct.gov  
 
Debra Casey, Program Assistant 
203-594-3076
Debra.Casey@newcanaanct.gov 
  
Jacqueline D'Louhy, LCSW Youth and Family Services Coordinator
Jacqueline.DLouhy@newcanaanct.gov  
203-594-3081

Kate Boyle, M.A., Ed.S. Youth and Family Services Specialist 
203-594-3080
Kate.Boyle@newcanaanct.gov  

Bethany Zaro, RN , Public Health Nurse and Senior Outreach
203- 594-3093
Bethany.Zaro@newcanaanct.gov    

Location

Vine Cottage
61 Main Street
New Canaan, CT 06840  

Veterans' Advocate Representative

Melba Neville is the newly appointed Veterans’ Advocate Representative for the Town of New Canaan. She will assist veterans, and their families to identify benefits that they may qualify for or connect them to services at the local & state level. To learn more about Federal Benefits for Veterans, please visit www.va.gov  or email melba.neville@newcanaanct.gov

Services For Older Adults

EMERGENCY
Ambulance 911
Fire Department 911 (non emergency 203-594-3140)
Police 911 (non emergency 203-594-3500)
Poison Control Department - Norwalk Hospital 203-852-2160

LINKS
CT Agency on Aging

HEALTH SERVICES

Waveny Care Center 203-594-5200
Brown Geriatrics Assessment Clinic 203-594-5200
Outpatient Rehabilitation Therapy 203-594-5200
Greenwich Hospital 203-863-3000
Norwalk Hospital 203-852-2000
Stamford Hospital 203-325-7000
Rehabilitation Center of Southwestern Connecticut 203-325-1544 
Personal Response 203-853-3116

ADULT DAY CARE
Waveny Care Center 203-594-5200

MUNICIPAL AGENT FOR THE AGING
Melba Neville (Department of Health and Human Services) 203-594-3077

SPECIAL SERVICES
Insurance Counseling for Medicare Years (Lapham Center) 203-594-3620
Health and Human Services Commission 203-594-3076
Medicare Information Service - Norwalk Hospital 203-852-3325
Meals on Wheels 203-594-5318 
Staying Put in New Canaan 203-966-7762
Friendly Connections (Family Centers Inc.) 203-966-2912
Tax Counseling for the Elderly (AARP) 203-966-3814
Home Care Plus (Chore/Minor Repairs) 203-831-2901
Youth Employment Services 203-594-4664

INFORMATION AND REFERRAL
Department of Human Services 203-594-3076
211: Connect to community services, mental health resources, and crisis response
Southwestern Connecticut Agency on Aging 203-333-9288

HOUSING
Canaan Parish/Mill Apartments/Millport Apartments 203-324-2154
New Canaan Inn 203-594-5450
Schoolhouse Apartments 203-972-0020

LEGAL AID
Center for Medicare Advocacy 800-262-4414

TRANSPORTATION
Getabout Van 203-972-RIDE (7433)  
Town to Town 203-299-5180


PERSONAL OR FAMILY PROBLEMS
Alanon/Alcoholics Anonymous 203-323-3115
Alzheimer's Caregiver Support Group (Waveny Care) 203-594-5200
American Red Cross 203-966-1663
Catholic Family Services 203-750-9711
Jewish Family Services 203-921-4161
Center for Hope, Inc 203-655-4693
Family & Children's Agency, Inc 203-855-8765
Family Centers, Inc 203-972-0556
New Canaan CARES, Inc 203-966-7862
Person to Person 203-655-0048
Liberation Programs, Inc 203-356-1980
The Domestic Violence Crisis Center (DVCC)-(203) 588-9100 HOTLINE: 1-888-774-2900 WEBSITE: WWW.DVCCCT.ORG

FINANCIAL ASSISTANCE
Department of Human Services 203-594-3076
Conn MAP/Conn PACE/Fuel Assistance 203-594-3076
State Department of Social Services 203-251-9300
Food Stamps-SSI-Title 19 203-251-9300
Elderly Tax Relief- Property Owners/Renters 203-594-3005
Social Security 203-594-3076 or 800-772-1213

CLASSES AND ACTIVITIES
AARP 800-424-3410
New Canaan Library 203-594-5000
Services for Visually Handicapped 203-594-5000
Senior Center at Lapham Community Center 203-594-3620
Senior Men's Club 203-966-4528
Learning in Retirement 203-358-8081
Norwalk Community College 203-857-7060
Silvermine Guild Arts Center 203-966-6668

JOB OPPORTUNITIES
Senior Employment Services 203-327-4422

VOLUNTEER OPPORTUNITIES
Lapham Community Center 203-594-3620
New Canaan Library 203-594-5000
New Canaan Public Schools 203-594-4000
Peer Counseling Program (Nursing and Home Care) 203-966-9591
Retired Senior Volunteer Program 203-899-2441
Volunteer Center 203-966-5359
Waveny Care Center 203-594-5200 

Frequently Asked Questions

 
What services/resources are available for my aging parents?
When you visit or call Human Services, we can give you information on health services, housing options, adult day care, legal aid, transportation, mental health counseling, financial assistance, volunteer opportunities, classes and activities, Meals on Wheels and much more.

How do I qualify for ConnPace (Connecticut Pharmaceutical Program)?
If you have been living in Connecticut for six months, are 65 years of age or older, or disabled over 18, and your adjusted gross income for the previous year plus Social Security (minus Part B premiums) is less than, for a single person: $23,700, married: $31,900, and you do not have an insurance plan that pays for all or a portion of prescriptions. If you have an insurance plan with a maximum benefit, you may submit an application.

How do I apply for Fuel Assistance?
Call the Department of Human Services and schedule an appointment. The State Fuel Program runs from October - March. We will ask you to bring in proof on income, assets, age and disability (if applicable). If you are over the income limit for the State Fuel Assistance Program we will have you apply for the local program.

How do I apply for subsidized housing in New Canaan?
Call the Department of Human Services at 203-594-3076 or call Phoenix Management at 203-324-2154 x16. Subsidized housing includes Canaan Parish which has 60 units, Millport Apartments which has 18 units, and Mill Apartments which has 16 units. Final decisions rest with Phoenix Management per the appropriate subsidized housing regulations.

Are there free legal services available if I cannot afford an attorney?
Yes, you can call Legal Services at 800-453-3374.

Could you describe Lifeline and how I would qualify?
Lifeline is a small waterproof button that you wear around your neck or around your wrist. When you need help, any time of day or night, just press the button to send a call for help. The button can work even when you are in your yard or basement. You can get Lifeline by calling 203-853-3116 and a caseworker will follow up.

Do you take donations of furniture?
We do take donations of furniture only if we have a client who needs what you are donating.

Do you have any free furniture donations?
We have free furniture donations for the clients we are working with.

How do I qualify for Meals on Wheels?
Any New Canaan person who is unable to shop for, or prepare, adequate, nutritious meals, who is recovering from illness or recent surgery, who has a temporary or permanent disability, or whose family is not available to help is eligible for Meals on Wheels. Special diets are available with no added salt and no concentrated sweets. Please call 203-594-5200 and ask for Meals on Wheels.

What transportation services are available to New Canaan residents?
The Getabout Van provides transportation to elderly and handicapped New Canaan citizens and adult New Canaan residents who cannot drive themselves due to no car, poor eyesight or an injury or illness. The Getabout has just started taking New Canaan residents to Norwalk. They ask for a voluntary contribution of $3.00. To reach Getabout, call 203-972-7433.

Town-To-Town provides transportation for out of town appointments only. This is a regional door-to-door transportation service for people who wish to travel between towns in the Southwestern Connecticut Region. The cost is $4.00 for a one-way trip across one town line. To reach them call 203-299-5180.

Where could I get information about Medicare/Medicaid?
The Department of Human Services has information on Medicare and Medicaid. We also have insurance counselors available to meet with seniors in regards to Medicare, Medicaid and supplemental policies. Please call 203-594-3076 to schedule an appointment, or call the Senior Center at 203-594-3620 for an appointment.

Can I donate non-perishable food?
Yes, we have a food pantry at St. Mark's Church. Call the Human Services Department at 203-594-3076 for drop off information.

If I know of a senior who is being abused, what do I do?
You can call the Department of Human Services at 203-594-3076 or Adult Protective Services at 203-855-2759

How do I apply for Renters/Homeowners Tax Rebate Program?
You can call the Department of Human Services at 203-594-3076. Human Services Staff can also assist with completing the application.

What is Avalon?
Avalon is a housing project which has 104 units, consisting of one to three bedrooms. These are units for rent and for more information you can call 203-972-1600.

What does the Municipal Agent on Aging do and how do I get in touch with her?
The Municipal Agent serves as a liaison with Health and Human Services and other resources and programs serving the elderly. She is available to all seniors in the community who may have questions about services. Her name is Melba Neville, and she can be reached by dialing 203-594-3076

What type of Holiday Programs do you run?
We have programs that provide meals, gifts and support during the holiday season to the families we are working with.

I am a homebound senior and want to know if a counselor can do a home visit?
The Department of Human Services will go out and do home visits with seniors.

My spouse has an alcohol problem and I need a referral. Can you help with a referral?
Please call the Department of Human Services at 203-594-3076 and we can help with support and a referral